Wednesday, February 11, 2015

Introducing Jay Ackerman, Guidance Software’s New Chief Revenue Officer: The EnCase Partner Update - Q1 2015

Please join us in welcoming Jay Ackerman, our first Chief Revenue Officer. Ackerman will provide leadership across all of our customer-facing organizations to deliver the highest-quality customer experience, from initial contact through the sales process, implementation, and ongoing management.

“Jay is a seasoned sales executive with a long history of repeated successes. He accomplishes this by aligning the company’s efforts with its sales strategy to establish a cohesive approach to capturing new customers, while also ensuring that existing customers are well served," said Barry Plaga, acting CEO of Guidance Software. "As Guidance Software seeks to gain greater market share in the fast-growing cybersecurity market, Jay is the right person to ensure we meet the demands of our customers and drive global revenue growth efforts.

“Guidance Software has the right products and people to be very successful in the cybersecurity market," said Ackerman. "This is an exciting time for the company, as the market has demonstrated a distinct appetite for the new genre of endpoint security we deliver. I’m eager to engage with our channel partners and take advantage of this tremendous opportunity.”

Ackerman most recently served as head of worldwide sales and customer success for ServiceSource, where he led an organization that dramatically increased revenues from $25 million to $285 million. He helped the company achieve a compounded growth rate of 35 percent while transitioning from a pure labor-based solution to one providing a proprietary cloud and managed-services offering. In 2011, the initial public offering of ServiceSource resulted in a market valuation of $1 billion.

Prior to Service Source, Jay held executive positions at WNS North America and Exult Inc. Over the next several weeks and months, Jay will build an infrastructure to support a cohesive, consistent way of approaching sales and support to reach our growth and revenue goals.

Email Jay by clicking here.

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